Pricing
Published prices, in writing, before you call
Every number below is USD and real. A page that promises no surprises while hiding every price is undercutting its own claim, so here they are.
Primary offer
Monthly administration retainers
A fixed monthly fee for a fixed block of hours and a defined scope. Reserved time costs less per hour than ad-hoc time, so the effective rate falls as the block grows — from $165/hour à la carte down to $100/hour on the largest tier.
Rate card
All figures USD, invoiced monthly in advance
Essential
10 hours included
$1,250USD/mo
$125/hour effective
$1,650 at the hourly rate — $400 less each month. The same 10 hours bought at $165 per hour would cost $1,650 per month.
Managed
Recommended20 hours included
$2,250USD/mo
$113/hour effective
$3,300 at the hourly rate — $1,050 less each month. The same 20 hours bought at $165 per hour would cost $3,300 per month.
Embedded
40 hours included
$4,000USD/mo
$100/hour effective
$6,600 at the hourly rate — $2,600 less each month. The same 40 hours bought at $165 per hour would cost $6,600 per month.
Each comparison is the published hourly rate of $165 multiplied by that tier's included hours. The difference is arithmetic, not a promotion — the rate falls because reserved time is easier to plan than ad-hoc time.
What each tier covers
Administration is the product. The second group is real capability that comes with the larger tiers.
Essential
10 hours · roughly a day a month
Administration
- Users, roles, permissions
- Saved searches & dashboards
- Minor configuration
- Month-end close support
- Release testing (2026.1 / 2026.2)
Managed
Recommended20 hours · two to three days a month
Administration
- Users, roles, permissions
- Saved searches & dashboards
- Minor configuration
- Month-end close support
- Release testing (2026.1 / 2026.2)
- Workflow build & optimization
- Custom fields, forms, records
- Reporting & KPI development
- Integration monitoring
- Quarterly system review
Beyond day-to-day administration
- Scripted automation, where configuration runs out (limited)
Embedded
40 hours · about a day a week
Administration
- Users, roles, permissions
- Saved searches & dashboards
- Minor configuration
- Month-end close support
- Release testing (2026.1 / 2026.2)
- Workflow build & optimization
- Custom fields, forms, records
- Reporting & KPI development
- Integration monitoring
- Quarterly system review
Beyond day-to-day administration
- Scripted automation, where configuration runs out
- Integration build & remediation
- Roadmap & architecture advisory
| Included in the retainer | Essential10 hours | Managed20 hours | Embedded40 hours |
|---|---|---|---|
| Administration | |||
| Users, roles, permissions | Included — Users, roles, permissions, Essential | Included — Users, roles, permissions, Managed | Included — Users, roles, permissions, Embedded |
| Saved searches & dashboards | Included — Saved searches & dashboards, Essential | Included — Saved searches & dashboards, Managed | Included — Saved searches & dashboards, Embedded |
| Minor configuration | Included — Minor configuration, Essential | Included — Minor configuration, Managed | Included — Minor configuration, Embedded |
| Month-end close support | Included — Month-end close support, Essential | Included — Month-end close support, Managed | Included — Month-end close support, Embedded |
| Release testing (2026.1 / 2026.2) | Included — Release testing (2026.1 / 2026.2), Essential | Included — Release testing (2026.1 / 2026.2), Managed | Included — Release testing (2026.1 / 2026.2), Embedded |
| Workflow build & optimization | Not included — Workflow build & optimization, Essential | Included — Workflow build & optimization, Managed | Included — Workflow build & optimization, Embedded |
| Custom fields, forms, records | Not included — Custom fields, forms, records, Essential | Included — Custom fields, forms, records, Managed | Included — Custom fields, forms, records, Embedded |
| Reporting & KPI development | Not included — Reporting & KPI development, Essential | Included — Reporting & KPI development, Managed | Included — Reporting & KPI development, Embedded |
| Integration monitoring | Not included — Integration monitoring, Essential | Included — Integration monitoring, Managed | Included — Integration monitoring, Embedded |
| Quarterly system review | Not included — Quarterly system review, Essential | Included — Quarterly system review, Managed | Included — Quarterly system review, Embedded |
| Beyond day-to-day administration | |||
| Scripted automation, where configuration runs out | Not included — Scripted automation, where configuration runs out, Essential | Limited — Scripted automation, where configuration runs out, Managed | Included — Scripted automation, where configuration runs out, Embedded |
| Integration build & remediation | Not included — Integration build & remediation, Essential | Not included — Integration build & remediation, Managed | Included — Integration build & remediation, Embedded |
| Roadmap & architecture advisory | Not included — Roadmap & architecture advisory, Essential | Not included — Roadmap & architecture advisory, Managed | Included — Roadmap & architecture advisory, Embedded |
| Response commitment | P3 / P4 | P2 | P1 |
Not everything needs a retainer
These cover the rest. Published for reference — most people reading this page want the retainer above.
NetSuite Health Assessment
2 weeks, fixed scope. A written findings report with every issue prioritized and estimated. Credited in full against your first two months if you start a retainer within 30 days.
About the assessment$1,950
2 weeks
Fixed-scope project
One defined deliverable — an integration, a migration, a module rollout — with written requirements and a fixed quote agreed before any paid work starts. A single script or a small integration sits at the bottom of this range, not the middle.
Scope a project$3,500–$25,000
depending on scope
Hourly advisory
Occasional questions, a second opinion, or a short piece of work that does not justify a scoped project. Also the rate that applies to retainer overage.
Ask a question$165/hour
no minimum
Discovery call
A conversation about what is happening in your account and which of the options above actually fits — including none of them.
Book a callFree
30 minutes
How to choose
| Your situation | What fits |
|---|---|
| Ongoing needs, nobody owns NetSuite | Monthly retainer |
| One defined deliverable | Fixed-scope project |
| Not sure what is broken | Health Assessment |
| Occasional questions | Hourly advisory |
The retainer, compared honestly
For most teams the real alternatives are hiring in-house or engaging a firm. Here is how a retainer compares to each.
Hiring a full-time admin
A six-figure salary before benefits and overhead, plus the months of recruiting it takes to fill the role — for one person's skill set, whether or not there is a full workload every month.
A consulting firm
A bench, and coverage that survives a vacation — but account-management layers, junior delivery at senior rates, and minimum engagements sized for larger companies than yours.
A fractional retainer
One senior administrator who knows your account, at a published price, with published response times. Less coverage than a firm; far more continuity than a rotating project team.
Terms that apply to every engagement
- All prices are in USD. Retainers are invoiced monthly in advance; projects are invoiced against agreed milestones.
- Retainer hours expire at month end. Overage is billed at the hourly advisory rate and agreed in advance above a threshold you set.
- Taxes are not included and depend on your jurisdiction.
- You provision NetSuite access on your own licence. Sandbox access is required for anything beyond trivial configuration.
More on how engagements run in the FAQ.
Next step
Not sure which one fits?
Book a free 30-minute call. You'll get a straight answer on which option makes sense for your account — including if the answer is none of them yet.