Every service you'd expect from a NetSuite firm — delivered directly.

What it includes

• Process discovery and written automation spec
• Workflow, SuiteScript, or hybrid build
• Error handling, logging, and notifications
• UAT scripts and go-live support

Problems it solves

• Repetitive data entry that burns hours every week
• Inconsistent approvals across users or subsidiaries
• Steps routinely forgotten or performed out of order

Expected outcomes

• Automation that handles the happy path and the edge cases
• Audit trail and alerting when something genuinely needs a human
• Hours of repetitive work returned to your team each week

Why Shahin

Several years of hands-on SuiteScript and workflow work means the automation is built to match how NetSuite actually behaves under load — not just how a slide deck says it should.

What it includes

• Stateful approval design with rejection and escalation paths
• Role- and amount-based routing rules
• Email templates and in-system notifications
• Admin-friendly documentation

Problems it solves

• Approvals stuck in email threads
• No visibility into where a record is in the approval chain
• Inconsistent rules between teams and subsidiaries

Expected outcomes

• Faster, more predictable approvals
• Clean audit trail for finance and compliance
• Fewer escalations that exist only because the system is unclear

Why Shahin

Direct delivery means the workflow reflects your real org chart and tolerances — not a generic template.

What it includes

• Sales order to invoice automation rules
• Billing schedule and recurring billing configuration
• Custom invoice grouping by customer, project, or billing address
• Exception reporting for stuck transactions

Problems it solves

• Manual invoicing that lags behind fulfillment
• Billing errors caused by inconsistent customer setups
• Missed renewals and recurring charges

Expected outcomes

• Shorter days-sales-outstanding
• Fewer billing disputes
• Finance team focused on exceptions, not data entry

Why Shahin

Deep exposure to real NetSuite billing edge cases — proration, credit memos, multi-subsidiary tax — informs a design that holds up in production.

What it includes

• Current-state analysis of billing data flow
• Fix list prioritized by revenue impact
• SuiteScript or configuration changes
• Reconciliation reports for finance

Problems it solves

• Billing totals that don't match upstream usage or contracts
• Manual credit memo creation at month-end
• Tax miscalculations on cross-province or cross-border sales

Expected outcomes

• Clean, reconcilable monthly billing runs
• Credit memos handled programmatically, not manually
• Confidence in the numbers you send to customers

Why Shahin

Experience with legacy and modern NetSuite billing scripts — including telecom-style usage billing — means fewer surprises and faster diagnosis.

What it includes

• User event, client, scheduled, map/reduce, Suitelet, and RESTlet scripts
• Modular code with shared libraries, not copy-paste
• Governance units profiled and documented
• README with deployment and parameter details

Problems it solves

• Critical logic living in fragile workflows
• Undocumented scripts no one wants to touch
• Performance issues from ungoverned scheduled jobs

Expected outcomes

• Predictable, performant custom logic
• Code your next developer can actually read
• A SuiteScript codebase that scales with your business

Why Shahin

SuiteScript is the core of the practice, not a side skill — expect thoughtful architecture, not throwaway scripts.

What it includes

• Saved search design, tuning, and documentation
• Formula fields and conditional formatting
• Scheduled email delivery with filtered audiences
• Handoff to dashboards where relevant

Problems it solves

• Reports that are slow or time out
• Dozens of near-duplicate saved searches across users
• No single source of truth for operational KPIs

Expected outcomes

• A curated library of saved searches that leadership trusts
• Faster load times and cleaner filters
• Reports that answer the actual question, not a related one

Why Shahin

Strong grasp of NetSuite search joins, formulas, and performance patterns — shortens the distance from question to answer.

What it includes

• Dashboard strategy per role (exec, ops, finance, sales)
• KPI and trend graph configuration
• Custom portlets via SuiteScript where needed
• Rollout and user training notes

Problems it solves

• Users logging in and not knowing what to look at
• KPIs that aren't visible until month-end
• Dashboards cluttered with irrelevant widgets

Expected outcomes

• Every role sees their own priority metrics
• Leadership gets daily signal instead of monthly surprises
• Higher adoption of NetSuite across the business

Why Shahin

Dashboards are designed around decisions, not widgets — each metric earns its place on the screen.

What it includes

• Custom record and field design
• Form layouts per role and transaction type
• Client-side UX improvements
• Permission and role alignment

Problems it solves

• Users seeing fields they don't need and missing fields they do
• Data captured inconsistently across departments
• Forms that slow down high-volume data entry

Expected outcomes

• Forms that are fast to use and hard to misuse
• Data quality that holds up over time
• Fewer support tickets from frontline users

Why Shahin

A developer's eye for data modeling combined with a consultant's eye for how users actually behave.

What it includes

• Script and search performance profiling
• Governance and concurrency review
• Root-cause writeup and remediation
• Monitoring and alerting recommendations

Problems it solves

• Scheduled scripts failing at month-end
• User event scripts slowing down transaction entry
• Random errors with no clear reproduction steps

Expected outcomes

• Stable, predictable script behaviour
• Documented fixes your team can maintain
• Fewer fire drills

Why Shahin

Debugging production NetSuite is a craft — several years of real incident work sharpens the instincts a junior resource doesn't have.

What it includes

• Configuration and customization support
• Requirements review and gap analysis
• SuiteScript and workflow build
• Cutover, UAT, and hypercare

Problems it solves

• Implementation partner bandwidth gaps
• Complex customizations that the primary team can't staff
• Timelines slipping because of technical debt

Expected outcomes

• Implementations that hit their go-live date
• Customizations that survive the first production month
• A clean handoff to your operating team

Why Shahin

Slots into existing project structures without agency overhead — direct, senior, and focused on the outcome.

What it includes

• Integration design document and auth strategy
• RESTlet or REST web services implementation
• Retry, idempotency, and logging patterns
• Operational runbook for support

Problems it solves

• Silent integration failures discovered days later
• Unclear ownership of integration errors
• Credentials stored in ways that fail audits

Expected outcomes

• Integrations that fail loudly and recover cleanly
• Audit-friendly authentication and logging
• Confidence that your data is actually flowing

Why Shahin

Integrations are treated as production systems — not one-off scripts.

What it includes

• Platform-specific integration design
• Field and object mapping documentation
• Build, test, and deployment
• Monitoring and error routing

Problems it solves

• Manual data re-entry between systems
• Inconsistent customer, item, or order data
• Expensive iPaaS bills for simple flows

Expected outcomes

• One source of truth instead of three
• Lower operational overhead
• Integrations you can explain to an auditor

Why Shahin

Direct expert delivery means the right tool for the job — not whatever the agency has a partnership with.

What it includes

• SuiteBilling configuration audit
• Subscription and charge-type redesign where needed
• Proration and mid-cycle change handling
• Documentation for finance and operations

Problems it solves

• Subscription totals that don't match contracts
• Proration rules that behave inconsistently
• Finance spending month-end chasing billing corrections

Expected outcomes

• Predictable subscription billing every cycle
• Cleaner revenue recognition inputs
• Finance team able to close faster

Why Shahin

Real production experience with usage-based and subscription billing — including non-trivial proration and credit memo logic.

What it includes

• Backlog intake and prioritization
• Short, focused delivery cycles
• Written releases with rollback plans
• Ongoing advisory as needed

Problems it solves

• Go-live list items that never got finished
• User requests piling up in a spreadsheet
• Agencies that won't re-engage for small work

Expected outcomes

• A steadily improving NetSuite environment
• Users who feel heard
• A partner for the long tail after launch

Why Shahin

Independent and responsive — ideal for the post-go-live phase when big firms have moved on.

What it includes

• Configuration and role review
• SuiteScript and workflow inventory
• Saved search and dashboard audit
• Findings report with ranked recommendations

Problems it solves

• Slow performance and unclear root causes
• Customizations whose purpose no one remembers
• A sense that NetSuite is holding the business back

Expected outcomes

• A clear picture of what's actually installed
• A prioritized roadmap for improvement
• Confidence in the next set of investments

Why Shahin

Independent perspective — no incentive to recommend unnecessary work.

What it includes

• Current-state and target-state process maps
• Systems-of-record and data ownership mapping
• Gap analysis and recommendation list
• Implementation sequencing plan

Problems it solves

• Teams that disagree on how a process actually works today
• NetSuite customizations built on shaky process assumptions
• Change initiatives that stall because scope keeps drifting

Expected outcomes

• Shared understanding across stakeholders
• Configuration and code aligned to a real target state
• Faster, cleaner downstream delivery

Why Shahin

Blends technical NetSuite depth with genuine business-process thinking — rare in either freelancers or agencies.

What it includes

• Use-case discovery and feasibility review
• Prompt, model, and integration design
• Pilot build with measurable success criteria
• Guardrails, logging, and human-in-the-loop design

Problems it solves

• Manual review of documents, emails, or exceptions
• Analysts spending hours on classification and cleanup
• AI pilots that never connect to real NetSuite data

Expected outcomes

• Measurable hours saved on specific workflows
• AI steps with clear boundaries and fallbacks
• A sober, grounded view of where AI actually helps

Why Shahin

AI is treated as a tool in the toolkit — applied where it earns its keep, not as marketing.

What it includes

• AI use-case discovery tied to NetSuite records and workflows
• LLM, prompt, and agent workflow design
• MCP server or connector design for NetSuite data access
• Authentication, permissions, logging, and human approval flows

Problems it solves

• AI tools that cannot reach trusted NetSuite data
• Manual research, summarization, and record-prep work
• Teams experimenting with MCPs without clear security boundaries

Expected outcomes

• AI workflows connected to real NetSuite processes
• Controlled MCP access to the records and actions users actually need
• Useful automation with auditability and human oversight built in

Why Shahin

Combines NetSuite development depth with pragmatic AI architecture, so MCP and agent work is grounded in how NetSuite permissions, records, scripts, and integrations actually behave.

What it includes

• Data quality assessment
• Dedup, merge, and standardization plan
• SuiteScript-assisted cleanup jobs
• Ongoing validation rules

Problems it solves

• Duplicate customers and items across subsidiaries
• Inconsistent addresses and tax treatment
• Reports that can't be trusted because the data isn't clean

Expected outcomes

• Cleaner master data and better reporting
• Fewer billing and fulfillment errors
• A data model that stays clean under growth

Why Shahin

Cleanup is treated as a process problem first — scripts are the finishing tool, not the whole solution.

What it includes

• Deep-dive on one process at a time
• Before-and-after metrics
• Configuration, code, and training changes
• Handoff to an internal owner

Problems it solves

• A known problem process everyone tolerates
• Cycle times that hurt customer experience
• Workarounds that became the process

Expected outcomes

• Measurably faster, cleaner process execution
• Happier users and customers
• A template for optimizing the next process

Why Shahin

Focused, outcome-driven engagements — scoped to move a specific number, not to stay forever.